Shipping Fee
We ship your order by TNT, DHL, UPS, or FedEx. The amount for an order is less than $49, We will charge a fixed shipping fee of $ 9.9
Payment Method
We usually accept PayPal. If your card is turned down or you can not get through your order, please contact our customer service to help: service@slemovo.shop
Delivery Time
Stock items will be sent within 48 hours after payment.
Processing Time: 1-3 working days
Shipping time: 5-12 working days
(Note: Normally, delivery time is 5-12 working days in most countries, such USA, Europe, and Canada. On very rare occasions, international shipping to some countries may take 15 working days or even longer for some slow-to-ship countries such as Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes. So please reserve time in advance to buy hair)
Customs
Parcel seized by customs: It is the buyer's duty to do customs clearance. Therefore, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us if you need any documents to clear customs (such as an invoice). Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time; we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
The Following Conditions Will Be Borne By The Buyer
1. If tariffs arise in the recipient's country, the tariffs will be paid by the buyer.
2. The buyer shall bear the expenses caused by the buyer's modification of the address.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost is borne by the buyer.
(Note: If the parcel is delivered unsuccessfully because of the wrong address offered by the buyer. We are not responsible for any loss caused If the parcel was sent to the wrong address, or was lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. )
Tracking
The tracking number will be sent via email once the order has been arranged or shipped. We’ll email you the custom order number and estimated delivery time after receiving your order. After the hair is ready, we’ll send you another email with a tracking number. So please leave us a valid email address.
We look forward to receiving your questions or comments and will respond as quickly as possible.